Remote Call Center Representative Job McAllen Texas USA,Customer Service/HelpDesk

Healthcare Call Center Representative

Fully Remote | Full-Time | Contract-to-Hire

Employment Type:

Contract-to-Hire (3-4 month contract through Medix)

Pay Rate: $16.80/hour

Start Dates:
August 3rd & September 14th

Location:

Fully Remote

About the Role

We are seeking a Remote Healthcare Call Center Representative to join a Patient Access team supporting patients with appointment scheduling and general healthcare inquiries. This role serves as the first point of contact for patients and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.

This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service experience, and are comfortable working independently in a structured remote setting.

Responsibilities

Handle 40-80+ inbound patient calls daily in a high-volume contact center environment
Schedule, confirm, reschedule, and cancel patient appointments accurately
Assist patients with general questions and provide clear, professional support
Route calls appropriately to specialty departments or additional resources
Utilize Epic EMR to complete appointment scheduling and documentation
Follow established scheduling procedures, workflows, and quality standards
Maintain performance metrics related to call quality, accuracy, and productivity
Participate in coaching sessions, feedback discussions, and quality assurance reviews

Required Qualifications

High school diploma or equivalent (proof required)
Strong verbal communication and customer service skills
Ability to manage a high volume of calls while maintaining accuracy
Strong attention to detail and organizational skills
Ability to work independently in a remote environment

Preferred Qualifications

Bilingual in Spanish and English strongly encouraged
Previous healthcare scheduling or patient access experience
Experience working with Epic EMR
Prior call center experience

Training Requirements

4 weeks of mandatory training
Monday-Friday, 8:00 AM-5:00 PM CST
No time off permitted during training
Camera must remain on during training sessions
Supervised call handling begins during Week 3
Ongoing coaching and quality reviews continue after training completion

Post-Training Schedule

8:00 AM-5:00 PM CST
9:00 AM-6:00 PM CST
10:00 AM-7:00 PM CST
11:00 AM-8:00 PM CST
12:00 PM-9:00 PM CST

Weekend availability is required. Remote Work Requirements

Minimum 50 Mbps high-speed internet connection
Hardwired Ethernet connection required (no Wi-Fi, hotspot, or satellite internet)
Quiet, professional workspace free from distractions and background noise
Dedicated desk/workstation setup
Ability to complete required IT and equipment questionnaires

Equipment Provided

Thin client terminal
Dual monitors
Keyboard and mouse
Webcam
Wired headset
Ethernet cable

Candidates must have backup personal equipment available in the event of delays, replacements, or technical issues with company-provided equipment.

Hiring Process

Internet speed verification
IT hardware questionnaire completion
Two professional references
One-round interview with Contact Center Leadership

Compliance Requirements

Education verification
Employment verification
Background check
Drug screening
Health screening

Why Consider This Opportunity?

Fully remote position with equipment provided
Contract-to-hire opportunity with potential long-term employment
Structured training program and ongoing support
Opportunity to grow within a healthcare organization
Gain valuable experience in patient access and healthcare operations

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities.

Due to these job duties, this position has a significant impact on the business operations and…