Dispatcher, Customer Service​/HelpDesk

4675 Mac Arthur Court, Suite 800
Newport Beach, CA 92660, USA

Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.

Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.

401K, Medical, Dental, Vision, Life, AD&D and more.

The hourly range for this position is $23.00 to $25.00 per hour. The shift is Wednesday through Sunday 3 pm to 12 am Pacific Standard time. You can work remotely if you live far from our headquarters in Newport Beach.

Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. Ability to communicate and prioritize issues surrounding the equipment at each location.

Ability to establish priorities, use independent judgment and accelerate critical matters to appropriate parties or management when necessary. Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA).

Must be empathetic and calm under pressure. Be able to understand and accurately communicate the situation and level of urgency to the technician or field management.

Have the ability to function within Field Service and Customer Relationship software. Display strong multitasking, computer and data entry skills.

Have strong phone communication skills. Communicate effectively, verbal and written. Effectively write professional emails, texts and chats. Be well versed, cordial and communicate professionally at all times.

The position may work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel – 10%-25% to local CNG and LNG stations.

Demonstrate forward-thinking skills to create a win-win for all stakeholders.

Other duties as assigned.

Experience dispatching and an understanding of mechanics and compressor operations. Must possess a strong work ethic and must be extremely detail oriented. Strong typing skills (at least 45-50 wpm) and familiar with Microsoft Dynamics programs, Field Service Operations.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College degree and 3 years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Proficient in Microsoft Office applications. Previous experience with dispatching, field service or maintenance management systems is a plus.

Certified Training will be provided and is a requirement.

To perform the job successfully, an individual should demonstrate the following behaviors:

Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communicates clearly,…