Japanese Speaking Customer Service Agent – Netflix Japan

Headquarters: London URL:

Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.

This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home.

You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions.

Key responsibilities include:

• Providing customer support in Japanese by voice

• Helping customers with account, service and technical queries

• Following Netflix support processes and quality standards

• Using online systems and knowledge tools to resolve customer issues

• Delivering a professional, friendly and efficient customer experience

• Completing required training, assessments and programme updates

• Working independently from home while staying connected with the wider support team

What we are looking for:

• Fluent or near-native Japanese language ability

• Strong spoken communication skills

• Comfortable supporting customers by phone

• Confident using online systems and digital tools

• Reliable internet connection and suitable home working environment

• Ability to work independently and follow defined processes

• Customer service experience is useful but not essential

Training:

Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time.

Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.

Working hours:

Once live, the current available service windows are:

• Monday to Friday

• 09:00-13:00 JST

• 17:00-21:00 JST

Available working patterns and shifts will be confirmed during training.

Earnings:

You will be paid $20 USD per hour during training and the initial live period.

You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 – we want and need to pay you $20 as that means we are hitting our targets!

Freelance arrangement:

This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your Pay Pal. We do not withhold any earnings for any regulatory requirement. As an in dependant contractor, all regulatory requirements in your region are your responsibility.

We accept freelancers from most countries and regions, however, if your country or region is not ‘gig-friendly’ it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training.