Spanish Bilingual - Licensed Property and Casualty - Work from Home

## Spanish Bilingual
- Licensed Property and Casualty
- Work from Home Apply:
Full time:
Posted Today:
R0035611##
** Company Overview
** Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

** Must hold a property and casualty license in your state of residence
**** Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
**** Must be able to work weekends.
**** This position is currently 30 hours.
**** Although 30 hours, this still qualifies you for benefits and PTO.*
* • Professionally handle a high volume of incoming calls including account, claim and general questions  
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services   
• Ability to utilize and navigate multiple systems simultaneously   
• Ability to effectively communicate with pet parents both verbally and in writing  
• Resolve customer issues via one call resolution guidelines and/or escalated process   
• Meet or exceed company and client performance metrics   
• Maintain a balance between company policy and client benefit in decision making   
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers   
• Responsible for call disposition or compiling and documenting customer information as required   
• Ability to accept and embrace changes within the current business environment
• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus

Qualifications:

• Bilingual in Spanish and English
• Two years of customer service or call center experience  
• Ability to pass a drug screen and background check   
• Dedicated area to work from in your home   
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)   
• Demonstrated passion for excellence with respect to treating and caring for pet parents  
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
• Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved  
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime   
• Highly developed sense of integrity and commitment to customer satisfaction   
• Meet all attendance and dependability requirements   
• Be a team player
Work at Home Set-Up Requirements  Standard Connect and Speed
* Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
* Some programs may require higher speeds.

Monitor* (2) 21” monitor(s). You will supply 1 and Everise will supply 1.
* Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
* The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
*…