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Customer Success Manager; Fully Remote
Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-03
Nashville, Davidson County, Tennessee, 37247, USA
Listing for:
Customer.io
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
- Own the success of a portfolio of 40-60 mid-market customers as their strategic advisor.
- Partner with Account Management, Technical Support, Product, Solutions, and Engineering to drive value.
- Lead onboarding, monitor customer health, and own escalations end to end.
What we value:
- Curiosity about customer businesses and a trusted advisor mindset.
- Ownership of commercial outcomes and comfort in ambiguity.
- AI-forward thinking and a growth mindset.
- $80,000 USD salary depending on experience.
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance.
- 16 weeks paid parental leave and unlimited PTO.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
We are currently recruiting a Customer Success Manager (Fully Remote) for our team in United States.
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