Healthcare Customer Service Representative | Remote

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

Start date:

10/22/2026

At Carenet Health, we truly value the expertise and dedication of our team members -- and we show it through a competitive and supportive package:

Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

See what makes this opportunity unique -- watch a quick overview video. Job Preview Video

Ready to make a difference right from your home office?

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

• Engage and Educate:
  Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• Bring a Sales-Minded Approach:
  Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member's needs - while being intentional in addressing hesitations to build trust and drive engagement
• Turn Opportunities into Wins:
  Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
• Make an Impact:
  Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program's advantages, proactively addressing hesitations, and reinforcing the value of taking action
• Be a Problem-Solver:
  Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program's benefits as part of the solution to build confidence and drive engagement
• Promote Healthcare Benefits:
  Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• Embrace the Service Plus Mindset:
  Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Stay Goal-Oriented:
  Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• Adapt and Adjust:
  Reset appointments and schedules as needed to meet customer needs and expectations

• High School Diploma or GED (required and verified during background check)
• Strong computer skills - data entry, screen navigation, and solid keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine empathy and care for others
• Must have two monitors (minimum 22 inches each) with both HDMI and Display Port connections ready prior to your start date.

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently - any unauthorized completion (during or after the process) will result in disqualification or termination.

If you're ready to bring empathy, energy, and genuine care to every call - we'd love to have you on our team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate…