Customer Support Complaints & Escalations Advocate; Fully Remote
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-10-03
San Diego, San Diego County, California, 92189, USA
Listing for:
Block
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Job Description & How to Apply Below
- Resolve escalated customer complaints per policy and regulatory requirements.
- Support frontline teams to improve first-point resolution.
- Manage multiple cases and identify complaint trends.
- Partner with leadership to meet SLAs and quality goals.
- 2-3 years customer service with escalations experience.
- FCA-regulated financial services background.
- Strong communication and analytical skills.
Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams.
We are looking to fill the Customer Support Complaints & Escalations Advocate (Fully Remote) position at Block in United States.
For the Customer Support Complaints & Escalations Advocate (Fully Remote) position at Block, we are reviewing applications now.
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