Customer Support Specialist

Kaufman Hospitality, Scottsdale, AZ
Job Type: Full-time/ REMOTE
Pay: [$34.20-$39.80 HOURLY]

About Kaufman Hospitality

Kaufman Hospitality is a restaurant business based in Scottsdale, Arizona. We're seeking a General Manager who shares a passion for welcoming guests, supporting team members, and delivering a consistently excellent dining experience. At Kaufman Hospitality, we believe exceptional service starts with exceptional people. We're a team of passionate, driven professionals dedicated to creating unforgettable experiences for our guests and a supportive, rewarding environment for our employees.

Whether you're just starting your hospitality journey or bringing years of expertise, you'll find opportunities to grow, lead, and make an impact. At Kaufman Hospitality, we prioritize creating an environment that provides unique experiences, a sense of community, and fosters meaningful connections.

We offer competitive benefits, ongoing training, and a workplace culture built on respect, collaboration, and a shared commitment to excellence. Explore our career opportunities and discover how you can be part of something extraordinary

Full Job Description

Kaufman Hospitality is seeking a Customer Support Specialist to join our team in Scottsdale. This full-time, remote position offers an excellent entry-level opportunity to build a career in the restaurant industry while delivering outstanding service to our guests and partners.

In this role, you will serve as the first point of contact for customer inquiries, resolving questions and concerns with professionalism and care. You will work closely with our restaurant operations and hospitality teams to ensure every guest interaction reflects the high standards Kaufman Hospitality is known for.

We offer a competitive hourly salary range of $34.20 - $39.80, along with a supportive remote work environment and opportunities for growth within our organization.

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues with professionalism and empathy
• Provide accurate information about menu items, reservations, and services
• Document customer interactions and maintain detailed records
• Escalate complex issues to appropriate team members when necessary
• Collaborate with restaurant staff to address customer feedback
• Assist with processing reservations, orders, and account updates
• Maintain up-to-date knowledge of company policies and offerings
• Identify recurring customer concerns and report trends to management
• Support special promotions and seasonal menu launches
• Uphold brand standards in every customer interaction
• Meet individual and team performance targets

• High school diploma or equivalent
• Prior experience in customer service or hospitality is a plus
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Ability to remain calm and professional under pressure
• Comfortable using computers, CRM systems, and communication tools
• Reliable internet connection and a suitable remote work environment
• Strong organizational skills and attention to detail
• Ability to work flexible schedules as needed
• Team-oriented mindset with a positive attitude
• Genuine interest in the restaurant and hospitality industry
• Willingness to learn and grow within the company

Compensation and Benefits

Pulled from the full job description
Paid parental leave
Parental leave
Health insurance
401(k) matching
Paid time off
Vision insurance
Dental insurance
Flexible spending account
Employee assistance program
Disability insurance Performances Bonus
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities
Eligibility criteria applies

Equal Opportunity Employer

Kaufman Hospitality is an equal opportunity employer. We welcome qualified applicants from all backgrounds and are committed to a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable law