Call Center Agent

Role Type:
Remote (Full-Time)

Schedule:

Mon-Fri | 8:00 AM - 5:00 PM EST

Pay Rate: $16/hr ($17/hr Bilingual)

PATLive is seeking friendly, customer-focused individuals to join our team in a full-time remote role dedicated to handling inbound calls for the Florida Department of State, Division of Corporations. In this role, you will serve as a helpful voice for caller inquiries, providing professional assistance in a fast-paced environment.

• Answer incoming calls for the Florida Division of Corporations with professionalism, patience, and efficiency.
• Navigate computer systems and software tools quickly to access information and resolve caller inquiries.
• Maintain high customer service standards while managing high-volume call traffic.
• Deliver accurate information clearly and courteously to callers.

• Exceptional Communication:
  Outstanding interpersonal skills with a friendly, patient, and articulate phone presence.
• Technical Aptitude:
  Comfortable using computers, navigating software applications, and managing multi-screen workflows.
• Dependability:
  Strong work ethic, punctuality, and commitment to a structured Monday through Friday schedule.
• Dedicated Workspace: A quiet, private, and distraction-free home office setup.
• Background Check:
  Ability to successfully pass a standard background check.

• Schedule Availability:
  Full-time availability Monday through Friday, 8:00 AM to 5:00 PM EST.
• Residency Preference:
  We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
• Internet Connection:
  Stable, hardwired Ethernet connection to your Wi-Fi router or cable modem (Minimum speeds: 20 Mbps download / 5 Mbps upload ). Wi-Fi connections are not supported.
• Required Hardware:
  Must provide your own high-quality wired headset , keyboard, and mouse for optimal performance.
• Residency Preference:
  We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

• Base Pay Rates:
• $16.00 per hour (English)
• $17.00 per hour (Bilingual - Spanish)
• Remote Flexibility:
  Enjoy the convenience and safety of working 100% from home.
• Paid Training:
  Receive comprehensive, structured training to prepare you for success.
• Health &
  
  Financial Benefits:
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Life and Supplemental Insurance Options
• Paid Time Off:
  Enjoy paid holidays and generous accrued PTO.