Global Remote Customer Service Manager - Lead Team & CX
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-10-03
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Parcel Hero is a remote-first, high-growth tech business expanding into the US and Europe. We seek a Customer Service Manager to lead team leaders and a 50-strong remote team, drive service quality, and elevate the experience for both consumer and business customers as we scale globally.
You will drive cross‑department collaboration, optimise processes, and evolve our service to meet expanding enterprise needs, with a strong emphasis on metrics and customer satisfaction.
Are you ready to take on the Global Remote Customer Service Manager
- Lead 50+ Team & CX role at Parcelhero?
We are currently recruiting a Global Remote Customer Service Manager
- Lead 50+ Team & CX for our team in United States.
This is a strong opening to take on the Global Remote Customer Service Manager
- Lead 50+ Team & CX role at Parcelhero.
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