Associate Manager of Customer Operations

• As an Associate Customer Operations Manager, you’ll help keep the operational foundation of Virta’s customer experience running smoothly across launches and ongoing lifecycle changes. You’ll take ownership of defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration, partnering with teammates and cross-functional groups to ensure changes are accurate, timely, and well documented
• Over time, you’ll build independence in managing smaller, less complex initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes. This is a great opportunity for someone who enjoys detailed work, follows problems through to resolution, and wants to grow at the intersection of customer operations, healthcare data, and technical execution
• Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion
• Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path
• Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers
• Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers
• Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through
• Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable
• Within your first 90 days at Virta, we expect you will do the following:
• Build a strong understanding of Virta’s customer lifecycle processes, core systems, documentation standards, and quality expectations
• Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion
• Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support
• Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate
• Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers
• Become a reliable cross-functional partner and identify at least one practical opportunity to make a recurring Customer Operations process more efficient, consistent, or scalable

• Remote-first work environment with ability to work from home
• Flexible work hours & time off policy
• Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
• Up to 16 weeks paid parental leave
• Enroll in the Virta treatment for free and give a discount to friends and family
• Internet, home office, learning & development stipends
• Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
• 401K and ROTH contribution opportunities

Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work Ability to manage multiple priorities and collaborate across…