Bilingual Spanish Call Center Representative​/Debt Counselor

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Full Time Alabama

Salary Range: $21.00 To $22.00 Hourly

** Please note, we are set up to hire employees in these states:
Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota,Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At Con Serve, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

• Performance-based bonuses
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

O
* NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that Con Serve locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment.

If you're a motivated, positive, team player and problem solver, then you would be a good fit for the Con Serve team.

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at Con Serve
• Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries – must achieve Con Serve’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to Con Serve’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST
• Willingness to work an occasional Saturday morning shift (optional)
• Ability to speak and converse in Spanish and English fluently
• Ability to proficiently read and write in English
• Ability to proficiently read and write in Spanish is preferred
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level…