Finance Customer Care Representative Intermediate

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The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. We offer financial and human resource transaction services to customers through innovative processes and technology.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Finance Customer Care Supervisor, you will provide the first contact resolution for all finance-related inquiries and requests from University of Michigan departments and suppliers. You will collaborate with your colleagues, business partners, and other SSC units. You will be working in a high-volume, transactional environment that requires a strong attention to detail.

This position is expected to meet productivity & accuracy standards.

Work Location

Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information.

Equipment, including a laptop and monitors, will be provided for your use. Occasional overtime may be required to ensure customer requests are completed on time.

Please note:

• Visa sponsorship is not available for this position

• Investigate and respond to customer requests and inquiries on finance-related topics, including Accounts Payable, Accounts Receivable, Travel & Expense, Procurement, Supplier
• Maintenance, People Pay, and other general inquiries by phone and email
• Handle a high volume of financial inquiries and requests using a ticket management tool to open, document, process, and resolve tickets
• Provide guidance and educate customers on procurement policies
• Prioritize and complete work received throughout the day, along with other assigned projects, while simultaneously receiving inbound calls from customers
• Participate in continuous improvement projects
• Other duties as assigned

• High school diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry and computer skills
• 1+ years of experience with business software solutions

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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Finance Customer Care Representative Intermediate