REMOTE Customer Service Rep

Now Hiring:
Customer Service Representative (Remote)

Are you passionate about helping people and delivering exceptional customer service? Join a leading gas and electric utility company where your communication skills and customer-focused mindset can make a real difference. As a Customer Service Representative, you'll serve as the primary point of contact for residential and commercial customers, providing professional, accurate, and timely support while helping maintain a high level of customer satisfaction.

Role:
Customer Service Representative

Pay: $24/hr

Assignment: REMOTE (employees must be able to report onsite when situations arise that prevent them from working from home)

Location:

Columbus, OH 43215

The Customer Service Representative serves as the primary point of contact for residential and commercial customers of a gas and electric utility company. This role is responsible for handling inbound and outbound customer calls, addressing account inquiries, processing service requests, resolving billing concerns, and providing information about utility services, programs, and policies. Representatives deliver professional, accurate, and timely support while maintaining a high level of customer satisfaction.

• Answer a high volume of inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.
• Educate customers about utility programs, energy-saving initiatives, and available assistance programs.
• Investigate and resolve customer concerns while maintaining compliance with company policies and regulatory requirements.
• Accurately document customer interactions and account activities in company systems.
• Follow established call handling procedures, quality standards, and performance metrics.
• Support outage communications by providing updates and guidance during service interruptions.
• Escalate complex issues to supervisors or specialized departments as needed.
• Maintain confidentiality of customer and company information.
• Participate in training, coaching sessions, and team meetings to stay current on company policies and services.

• Competitive pay at $24/hr
• Remote work flexibility
• Opportunity to support essential utility services that impact local communities
• Collaborative team environment with ongoing training and coaching
• Develop valuable customer service, problem-solving, and communication skills
• Meaningful work helping customers navigate their utility service needs

If you enjoy helping customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you. We are looking for dedicated professionals who are committed to providing outstanding customer experiences while supporting critical utility operations.

Answer a high volume of inbound customer calls in a professional and courteous manner. Assist customers with account inquiries, billing questions, payment arrangements, and service requests. Process requests for new service connections, transfers, disconnections, and account updates. Troubleshoot basic service issues and coordinate with field operations when necessary.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer,…