Custom Success Manager

Mapme helps companies and organizations create engaging, interactive maps without coding. Founded in 2015, our platform serves more than a thousand customers worldwide, including Philips, Toyota, JLL, Hays, and Amnesty International.

Help customers turn their ideas into successful interactive maps. As a Customer Success Manager, you will guide new customers, support existing users, and introduce prospective customers to Mapme through tailored product demonstrations.

This hands-on role combines customer success, inbound sales, and practical project support. You will help customers get value from Mapme, build lasting relationships, and identify opportunities for retention and growth.

• Understand each customer’s project, goals, and requirements.
• Guide new customers through setup and help them create high-quality maps using Mapme’s design guidelines and best practices.
• Train customers on relevant features and workflows, helping them become confident, independent users.
• Act as a primary point of contact, helping customers overcome challenges and get more value from the platform.
• Identify opportunities to improve adoption, retain customers, and expand their use of Mapme.

• Respond to prospective customer inquiries, primarily through Intercom.
• Understand prospects’ needs and demonstrate how Mapme can support their projects.
• Deliver engaging product demonstrations tailored to relevant use cases.
• Help prospects evaluate the platform and choose the right plan for their needs.
• Follow up on inquiries and demonstrations to help prospects move forward.

• Resolve customer questions and issues promptly, escalating technical problems when needed.
• Keep customers informed throughout the resolution process.
• Share customer feedback and recurring challenges with the product and marketing teams.
• Maintain clear, accurate records of customer interactions and sales activity.

• Assist with customer map projects, including visual presentation, data preparation, and integrations such as Google Sheets.
• Use design tools to prepare or adapt visual assets for maps.
• Contribute to customer guides, tutorials, and marketing content.

• Proven experience in customer success, account management, or a related customer-facing role.
• Strong presentation skills and the ability to explain product capabilities clearly.
• Experience building customer relationships and supporting sales or account growth.
• Fluent English, with excellent written and verbal communication skills.
• A customer-focused approach, with patience, curiosity, and practical problem-solving skills.
• Technical confidence and the ability to learn new software, mapping tools, and integrations quickly.
• A good eye for visual design and strong attention to detail.
• Strong organizational skills and the ability to manage multiple customer priorities.
• The ability to work independently in a fully remote role and collaborate effectively with a team.
• Confidence using customer communication and CRM tools, spreadsheets, and collaboration platforms such as Intercom, Google Workspace, Slack, and Notion.

• An interest in maps and how organizations use them to communicate information.
• Experience with design tools, data imports, or Google Sheets integrations.

This is a fully remote position. You must be available to work regular U.S. business hours, including Pacific Time, to support customers and conduct product demonstrations.

The compensation package includes salary, equity, and a bonus.