Remote Escalations Specialist - Customer Support
Wichita, Sedgwick County, Kansas, 67201, USA
Listed on 2026-10-04
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Sharecare is seeking a Customer Service
- Escalations specialist to handle escalated member concerns and support the Help Desk. You will research inquiries submitted by phone, chat, email, or fax and provide timely resolutions while keeping members informed.
You will collaborate with the Customer Service Manager to train the team, identify escalation trends, and contribute to root cause analysis. The role supports flexible hours and remote work, with a focus on improving first contact resolution
For the Remote Escalations Specialist
- Customer Support position at Sharecare, we are reviewing applications now.
This is a Full Time role.
The position is based in Topeka, KS, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 21.000 - 30.000.
We aim to respond to suitable candidates as soon as possible.
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