Vacation Account Manager

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.

The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.

Communicate with clients by phone, email, and virtual platforms

Understand client preferences, requirements, and budgets

Research destinations, accommodations, activities, and available options

Present suitable vacation and reservation options to clients

Assist with reservations and related requests

Maintain accurate client and reservation records

Monitor payments, deadlines, confirmations, and follow-up requirements

Communicate with suppliers and service providers when necessary

Respond to client questions and assist with resolving concerns

Follow up with prospective and existing clients

Maintain organized records within CRM and other company systems

Identify additional services that may be relevant to client needs

Complete administrative and customer-service tasks accurately and on time

Maintain professional communication throughout the client relationship

Strong written and verbal communication skills

Excellent customer service and relationship-building abilities

Strong organizational and time-management skills

Attention to detail and accurate record keeping

Ability to research information and compare available options

Comfortable communicating with clients professionally

Basic computer and digital skills

Ability to learn new software and online platforms

Ability to manage multiple accounts and deadlines

Self-motivated and able to work independently

Reliable, professional, and responsive

Experience in any of the following areas is helpful:

• Customer Service
• Sales
• Hospitality
• Reservations
• Administrative Support
• Client Relations
• Account Management

• Remote work environment
• Training and onboarding
• Ongoing guidance and support
• Access to company tools and resources
• Opportunities to develop customer service, sales, and account-management skills
• Flexible scheduling options where applicable