National Workforce Information Representative

TP Government Services, driven by Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service—and just as importantly, in supporting and valuing our employees.

Join a fast-paced, nationwide customer support operation that delivers critical information and assistance services to the public. This 24/7/365 program provides multi-channel support through phone, email, chat, text, and self-service platforms, helping customers navigate services, access information, resolve inquiries, and connect with appropriate resources. Team members play a key role in delivering accurate information, exceptional customer service, and timely issue resolution while supporting a variety of public-facing programs.

Schedule:

• Hours of operation are 24X7 X365
• Candidates should be flexible

Important Details:

• This position requires public trust clearance
• Extensive federal background check and fingerprinting may be required

Work From Home:This is a remote position, and Senture provides all necessary equipment.

Pay:

• This position is covered under the Service Contract Act (SCA), with pay rates determined by the applicable county wage determination. Starting pay begins at $14.XX per hour, depending on the work location.
• In addition to the hourly wage, employees receive a Health & Welfare (H&W) benefit of $5.09 per hour for all hours worked, up to 40 hours per week.

SPANISH BILINGUAL HIGHLY PREFERRED!

• High school diploma or General Education Development (GED) certificate required.
• Must be a U.S. Citizen or Permanent Resident.
• Minimum of two (2) years of customer service experience, preferably in a contact center or telephone support environment.
• Demonstrated proficiency in the English language, including verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to successfully pass background investigation and drug screen
• Proficient keyboarding and data entry skills.
• Basic computer proficiency, including the ability to navigate multiple systems and applications simultaneously.

Core Competencies

• Excellent oral and written communication skills with the ability to convey clear and accurate information.
• Ability to manage call flow, control inquiries, and effectively balance customer needs with productivity expectations.
• Skilled in handling customer inquiries professionally, courteously, and efficiently, including sensitive, crisis, and challenging interactions.
• Strong active listening skills with the ability to demonstrate empathy and build rapport with customers.
• Ability to exercise sound judgment, discretion, and sensitivity when handling confidential information.
• Strong problem-solving and critical-thinking skills with the ability to assess customer needs and identify appropriate resolutions.
• Ability to accurately gather, document, and maintain customer information in designated systems.
• Effective call control and de-escalation skills.
• Proficiency in internet research and information retrieval.
• Ability to follow established procedures, accept coaching and direction, and work effectively in a team environment.
• Adaptability to support multiple programs, communication channels, and changing business needs.
• Commitment to quality, accuracy, customer satisfaction, and continuous improvement.

Candidates must meet the following requirements to work from home:

• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

SPANISH BILINGUAL HIGHLY PREFERRED!

All…