Licensed Customer Engagement Specialist; Bilingual

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description Help Customers Navigate Their Health Coverage with Confidence

Are you passionate about helping people, building relationships, and making a difference in customers' lives? Join our team as a Licensed Customer Engagement Specialist, where you'll serve as a trusted guide for customers, agents, and prospective members seeking support with their Accident & Health insurance needs. In this role, you'll combine your customer service expertise, communication skills, and insurance knowledge to educate customers, answer questions, support enrollment and retention efforts, and connect individuals with solutions that fit their unique situations.

If you're a motivated professional who enjoys helping others, thrives in a fast-paced environment, and values meaningful customer interactions, we'd love to hear from you.

• Make a direct impact by helping customers understand and access important health insurance products and services.
• Work from home in a supportive, team-oriented environment.
• Expand your skills through continuous training, coaching, and cross-functional learning opportunities.
• Be part of a collaborative team that values flexibility, customer advocacy, and professional growth.
• Utilize your Accident & Health insurance license to make a meaningful difference in every customer interaction.

As a Licensed Customer Engagement Specialist, you'll proactively engage customers through outbound outreach while delivering exceptional service and support. You'll help customers navigate their insurance options, answer questions, and ensure they have access to the resources they need.

Key responsibilities include:

• Conduct high-volume outbound outreach using approved dialing systems and customer lists.
• Build rapport quickly and create positive customer experiences through professional, empathetic communication.
• Educate customers about available programs, services, benefits, and next steps.
• Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach.
• Accurately document customer interactions and follow-up activities within company systems.
• Address questions, identify customer needs, and elevate complex issues when appropriate.
• Protect sensitive customer information and comply with all privacy, regulatory, and company requirements.
• Support inbound customer calls and other service initiatives as business needs evolve.
• Participate in training, coaching, and development activities to continuously strengthen your skills.
• Collaborate with teammates and cross-functional partners to deliver a seamless customer experience.

• Active Accident & Health Insurance License in your state of residence (required).
• Bilingual Requirement:
  Fluency in Spanish and English (required)
• Strong customer service background with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally.
• Comfortable working in a structured environment with established processes and scripts.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to work independently while remaining highly engaged with a team.

• Previous call center, healthcare, health insurance, Medicare, sales support, or customer engagement experience.
• Experience working remotely and maintaining productivity in a home-office environment.
• Prior experience in high-volume outbound calling environments.

• The ideal candidate is:
  Customer-focused and passionate about helping others.
• Adaptable and comfortable shifting between outbound and inbound support as business needs change.
• Open to cross-training and learning new responsibilities.
• Coachable and receptive to feedback for continuous improvement.
• Confident following required scripts and compliance guidelines while delivering a personalized customer experience.
• Self-motivated, dependable, and able to stay productive in a remote work…