Network Relations Support

Network Relations Support

US--Remote

Job
-19447

Type:
Regular Full-Time

# of Openings: 1

Category:
Customer Service & Support

Mitchell International, Inc.

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact.

Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

This is a fully remote position
. New hires are required to complete a 90-day training program with a set schedule of Monday through Friday, 8:00 AM – 5:00 PM Eastern Time
. Attendance is mandatory throughout the training period, and employees must be present and actively participate each scheduled day. Time off, schedule modifications, or alternative training hours are not permitted during the 90-day training period!

Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our Auto, Workers' Compensation and Group Health clients every day.

As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service.

• Serve as a trusted advisor for clients, providers, and partners seeking assistance
• Transform inquiries into opportunities to demonstrate our expertise and dedication
• Craft personalized, effective responses that address the heart of each request
• Build lasting relationships through your attentive and solution-focused approach

• Investigate multifaceted issues across various systems with detective-like precision
• Uncover root causes that others might miss through your analytical expertise
• Develop innovative solutions by connecting information across different platforms
• Coordinate with internal teams and external partners to implement comprehensive resolutions

• Tackle escalated issues with confidence and creativity
• Anticipate potential challenges before they impact our clients
• Maintain service excellence through proactive monitoring and reporting

• Exceptional Communication Skills
  :
  Ability to translate complex technical information into clear, actionable solutions via phone or email
• Analytical Problem-Solving
  :
  Talent for navigating multiple systems to uncover root causes and develop effective resolutions
• Client-Focused Mindset
  :
  Genuine commitment to understanding client needs and exceeding expectations
• Independent Initiative
  :
  Self-motivation to manage your workload while knowing when to collaborate or seek guidance
• Adaptability
  :
  Comfort with changing priorities and diverse challenges in a dynamic environment

• High School diploma or equivlant.
• 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry.
• Experience in a fast-paced, production environment.
• Customer…