Customer Service Advisor; WFH

Position: Customer Service Advisor (WFH)
Are you motivated and an ambitious team player with a passion for customer service and sales? Do you thrive in a fast-paced environment? Looking for a Career with a Future? If so, Stanley Steemer is the place for you! Stanley Steemer is looking for motivated and reliable individuals to join our team as a REMOTE Customer Service Agent (CSA). If you enjoy hands-on work, helping customers, and being part of a strong team, this is a great opportunity!

Pay & Compensation $15-17 per hour base pay Performance incentives

Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $18 per hour to $20 per hour

Schedule

Training is 3 weeks beginning Monday, October 19th through Friday, November 6th from 8 AM - 4:30 PM EST Training is conducted in a hybrid format, blending classroom learning with hands-on phone training.

Flexible schedule, including Saturdays OR Sundays Shifts can begin between 6:30 AM and 1:30 PM EST8-hour shifts

Full-time opportunity with consistent work

Responsibilities

Answer incoming calls from customers in a professional and engaging manner

Schedule, confirm, and update cleaning appointments accurately and efficiently

Identify customer needs and recommend appropriate services to maximize value

Actively upsell and cross-sell services by educating customers on available options and benefits

Consistently ask for the sale and work to close every opportunity presented

Consistently work to meet or exceed sales metrics

Stay engaged, present, and performance-driven throughout each shift

What we’re looking for Applicants are required to own a smartphone capable of downloading the Microsoft Authenticator app Applicants are required to provide their own computer, two monitors, high-speed internet, webcam, and a USB headset

Applicants are required to have a quiet, distraction-free, professional workspace

Friendly and comfortable talking with customers

Reliable and dependable

Organized and able to multitask

Comfortable using computers and learning new systems

Professional but personable

Background check and drug test (minus THC)
At least 18 years of ageWhat We Offer Weekly Pay!

Tenure sales bonus starting at 6 months

Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment Optional Life Insurances Employee Assistance Program Paid Time Off (PTO) and Paid Sick Paid Holidays, Bereavement Leave Medical Leave of Absence, Personal Leave of Absence Short Term Disability, Long Term Disability, and Employee Discount Programs Stability and a variety of different roles that provide a path to career advancement

Discounts on Stanley Steemer Products and Services Family-owned and operated since 1947U.S. manufactured equipment and technicians trained in-house

Stanley Steemer hires the highest quality individuals to serve our customers and is an Equal Opportunity Employer.

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