Entry Level Client Services Representative

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote – U.S. Residents Only
Schedule: Flexible | Work From Home

Ready for a career where your communication skills, ambition, and commitment can create real opportunities for growth?

AO is seeking motivated, people-focused professionals to join our expanding team as Remote Client Success Representatives
. This opportunity combines customer service, relationship building, benefits education, and professional development in a fully virtual environment.

You’ll work directly with clients who have requested information about available benefits and coverage options, helping them understand their choices and providing support throughout the process.

Whether you’re beginning your career, making a career change, or bringing experience from customer service, healthcare, hospitality, retail, education, administration, or sales, we provide the training and mentorship to help you succeed.

No prior insurance experience is required.

AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families, union members, associations, and their families.

Our focus is helping individuals and families understand supplemental benefits and financial protection options while providing a high level of ongoing client service.

Since 2020, our organization has operated in a fully virtual environment, allowing representatives to work from home while remaining connected through technology, training, mentorship, and team collaboration.

Our culture emphasizes service, professional development, accountability, leadership, and performance-based growth.

As a Remote Client Success Representative
, you’ll serve as a trusted resource for clients while developing valuable communication, customer service, and leadership skills.

• Meet with clients virtually through Zoom and scheduled phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Help clients understand options based on their individual needs
• Assist with applications, enrollment, and benefit updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Build long-term relationships through professionalism, reliability, and consistent communication

• Participate in structured virtual training and coaching
• Learn from experienced mentors and leadership professionals
• Develop communication, presentation, and problem-solving skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive virtual team
• Participate in leadership development opportunities
• Build skills that can prepare you for future advancement

Build your career from home without the daily commute.

• Work remotely from anywhere within the United States
• Flexible scheduling options after training
• Virtual client appointments
• Modern remote work environment
• Online training and team collaboration

Spend your time helping clients and building relationships.

• Connect with clients who have requested information
• Focus on needs-based conversations and client support
• No cold calling
• Build ongoing relationships with members and families

Your results can directly influence your earning potential.

Opportunities include:

• Weekly performance-based compensation
• Performance bonuses and incentives
• Recognition programs
• Leadership incentives
• Residual income opportunities through client…