Remote Customer Service Representative

Description Deliver the highest level of customer service experience
-Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
-Engage with customers over the phone and reply to online chat inquiries
-Help customers manage their accounts
-Verify eligibility for coverages/review healthcare options etc. Problem Solve
-Find creative solutions to any, and all, consumer problems that arise
-Diagnose, assess, and resolve problems or issues in a timely manner Be an expert on the company, product, and policies
-Display flexibility and willingness to accept constantly changing project/program updates
-Demonstrate corporate values on a consistent basis
-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
-Adhere to regulated guidelines for communications via all channels
-Interpret and follow defined procedures and policies Administrative Duties
-Input customer information into a database
-Various administrative duties as assigned

Skills

Customer service, Call center, inbound calls, health care, Insurance, customer support, microsoft office

Top Skills Details

Customer service,Call center,inbound calls,health care,Insurance

Additional

Skills & Qualifications
-Bilingual (Spanish) highly sought out but not required. Pay is $2 more for bilinguals.

-After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
- High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required) Disqualifiers:
Unable to demonstrate understanding of a workflow process Unable to provide well-rounded responses to specific questions/ short answers In conversation, demonstrates the inability to understand and follow policy and procedures In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others No hire states:
Washington Washington DC California Puerto Rico Hawaii

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Miami, FL.

Pay and Benefits The pay range for this position is $17.00 - $17.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry…