IT Service Desk Agent; Fully Remote

• As a first line IT Service Desk Agent, you'll play a critical role in delivering a seamless customer experience.
• You'll handle incidents and requests in line with SLAs and KPIs, ensuring high standards are met.
• This is an exciting opportunity for your first IT role or a new challenge with an industry leader.

Key Requirements:

• Previous demonstrable experience in a busy environment with a passion for customer service.
• Understanding of MS 365, Entra, and Active Directory is desirable.
• Strong teamwork and collaboration skills.

What We Offer:

• Competitive salary with structured pay scales and progression.
• Generous annual leave that increases with service.
• Enhanced family leave, including 6 months' full pay for maternity and 2 weeks' full pay for paternity.

Wellbeing and Lifestyle:

• Access to Smart Health, dental insurance, and eyecare vouchers.
• Discounted gym memberships, travel insurance, and tech scheme.
• A supportive culture that encourages development and celebrates success.

Lookers is one of the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We invest in our people through learning and development, and celebrate success at all levels.