Member Resolution Specialist; Remote

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

At Evo, we’re reimagining the way people move through their communities. As a Member Resolution Specialist , you’ll play a key role in supporting our members when they need us most. Whether you’re helping resolve a complex claim, investigating vehicle damage, or guiding a member through a challenging situation, you’ll deliver thoughtful solutions and exceptional service that build trust in the Evo experience.

Working remotely and collaborating closely with our Claims, Fleet, and Member Services teams, you’ll combine problem-solving, relationship-building, and attention to detail to help keep our members moving.

This is a fully remote position and is currently scheduled Monday to Friday during regular business hours. As Evo operates 24/7, team members must be able to accommodate changing scheduling requirements as business needs evolve.

• You’re a natural problem solver who enjoys digging into complex situations and finding fair, practical solutions.
• You stay calm under pressure and approach difficult conversations with empathy, professionalism, and confidence.
• You’re highly organized and can balance multiple priorities without losing attention to detail.
• You ask thoughtful questions, think critically, and enjoy getting to the root of an issue.
• You’re comfortable working independently and collaborating with teammates across the business.
• You thrive in a fast-paced environment where no two days look exactly the same.
• You’re motivated by delivering great experiences and helping people when they need support most.

• Take ownership of member claims from start to finish, ensuring a seamless and positive experience throughout the process.
• Investigate vehicle damage and incidents, gathering information, determining liability, and coordinating next steps.
• Partner with ICBC, Fleet, and Member Services teams to support repairs, validate claim information, and resolve claims efficiently.
• Communicate with members throughout the claims process, providing updates, guidance, and support.
• Manage escalated member concerns and identify solutions that balance member needs with business objectives.
• Review accident and damage reports, maintain accurate documentation, and conduct investigations into unreported vehicle damage.
• Coordinate damage fee recoveries, payment arrangements, and claim-related follow-up activities.
• Support key operational processes including billing, member registrations, reimbursements, fleet follow-ups, and other administrative activities.
• Identify opportunities to improve processes, reduce costs, and enhance the overall member experience.
• Contribute to projects and initiatives that support the continued growth and success of Evo.

• A diploma in Business Administration or a related field, or an equivalent combination of education and experience.
• Three or more years of experience in claims, customer service, operations, administration, or a related field.
• Experience working with automobile insurance claims is considered an asset.
• Exceptional verbal and written communication skills, including the ability to explain complex information clearly and professionally.
• Strong problem-solving, analytical, and decision-making abilities.
• Experience managing competing priorities and meeting…