Licensed Customer Care Agent; P&C; Pet Health; Remote
Washington, District of Columbia, 20022, USA
Listed on 2026-10-04
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Customer Service/HelpDesk
Customer Service Rep
Licensed Customer Care Agent (P&C) – Pet Health (Remote) (259047) New York, New York
Salary: USD
20.1 - USD
20.1 per year
We are seeking friendly, motivated, and customer-centric Licensed Customer Care Agents (Property & Casualty) to join our team ! In this fully remote role, you will research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media . You will also assist pet owners with new enrollments, incoming claims, policy education, and ongoing fulfillment tasks .
If you are an animal lover with strong soft skills who thrives on helping customers without rigid call-time constraints, this is the perfect opportunity for you .
Key ResponsibilitiesProvide exceptional customer care across phone, email, text, chat, and social channels in a timely, empathetic, and efficient manner .
Answer customer inquiries regarding insurance coverage, policy specifics, and general pet health offerings .
Educate pet owners on full product offerings and assist them with expanding coverage to protect their pets .
Process new customer enrollments, manage incoming claims discussions, and complete fulfillment tasks per company guidelines .
Apply problem-solving skills to address customer issues, resolve poor experiences, and foster long-term positive relationships .
Navigate ticketing systems, back-office software, and digital platforms to document interactions accurately .
Ensure compliance with company policies and insurance guidelines while understanding when exceptions are appropriate .
Required QualificationsLicensure: Active Property & Casualty (P&C) Insurance Producer License (must be verified active; non-adjuster/personal lines) .
Experience: Prior experience in a direct customer service role with a high degree of customer interaction .
Software: Experience using ticketing and customer support software (e.g., Zendesk, Kustomer, Gladly) .
Skills: Excellent verbal and written communication skills with strong attention to detail and administrative proficiency .
Attitude: A passionate animal lover with a warm, friendly demeanor and a roll-up-your-sleeves, entrepreneurial mindset .
Preferred QualificationsPrior experience working within the pet or animal health industry (e.g., veterinary clinic, pet insurance, shelters, Chewy, Bark Box) .
Work Style: 100% Fully Remote (Equipment provided and shipped directly to you) .
Note:
Candidates can reside in any state EXCEPT California, Massachusetts, New York, New Jersey, Washington, Hawaii, Alaska, Colorado, Connecticut, Nebraska, or Montana .
Shift
Hours:
Monday – Friday, 12:00 PM – 8:30 PM Eastern Time (must work Eastern Time regardless of candidate location) .
Weekend Shift: 1 Saturday per month (9:00 AM – 5:30 PM EST) with a weekday off provided during that week . Schedules are provided 3 months in advance .
Comprehensive Medical, Dental, and Vision Insurance
Basic Life Insurance (100% company-paid) & Disability Insurance
12 weeks of 100% paid Parental Leave
401(k) / Retirement Savings Plan
HSA & FSA options
Generous Personal Paid Time Off, paid holidays, and company-wide Wellness Days
Group Pet Insurance & Pet-friendly workplace benefits
Ongoing skills development and EAP support
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