Customer Service Advisor; WFH

Position: Customer Service Advisor (WFH)
Are you motivated and an ambitious team player with a passion for customer service and sales? Do you thrive in a fast-paced environment? Looking for a Career with a Future? If so, Stanley Steemer is the place for you! Stanley Steemer is looking for motivated and reliable individuals to join our team as a
* REMOTE Customer Service Agent (CSA).
* If you enjoy hands-on work, helping customers, and being part of a strong team, this is a great opportunity!
*** Pay & Compensation** $15-17 per hour base pay
* Performance incentives
* Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $18 per hour to $20 per hour
* Schedule*
* * Training is 3 weeks beginning Monday, October 19th through Friday, November 6th from 8 AM - 4:30 PM EST
** Training is conducted in a hybrid format, blending classroom learning with hands-on phone training.
* Flexible schedule, including Saturdays
* OR* Sundays
* Shifts can begin between 6:30 AM and 1:30 PM EST
* 8-hour shifts
* Full-time opportunity with consistent work
* Responsibilities
* * Answer incoming calls from customers in a professional and engaging manner
* Schedule, confirm, and update cleaning appointments accurately and efficiently
* Identify customer needs and recommend appropriate services to maximize value
* Actively upsell and cross-sell services by educating customers on available options and benefits
* Consistently ask for the sale and work to close every opportunity presented
* Consistently work to meet or exceed sales metrics
* Stay engaged, present, and performance-driven throughout each shift
* What we’re looking for
** Applicants are required to own a smartphone capable of downloading the Microsoft Authenticator app
* Applicants are required to provide their own computer, two monitors, high-speed internet, webcam, and a USB headset
* Applicants are required to have a quiet, distraction-free, professional workspace
* Friendly and comfortable talking with customers
* Reliable and dependable
* Organized and able to multitask
* Comfortable using computers and learning new systems
* Professional but personable
* Background check and drug test (minus THC)
* At least 18 years of age
* What We Offer*
* * Weekly Pay!
** Tenure sales bonus starting at 6 months
* Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
* 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
* Optional Life Insurances
* Employee Assistance Program
* Paid Time Off (PTO) and Paid Sick
* Paid Holidays, Bereavement Leave
* Medical Leave of Absence, Personal Leave of Absence
* Short Term Disability, Long Term Disability, and Employee Discount Programs
* Stability and a variety of different roles that provide a path to career advancement
* Discounts on Stanley Steemer Products and Services
* Family-owned and operated since 1947
* U.S. manufactured equipment and technicians trained in-house

Stanley Steemerhires the highest quality individuals to serve our customers and is an Equal Opportunity Employer.
* Privacy Policy:
* If you would like to view our Privacy Policy on our website, please
* copy and paste
* the link below into a separate web browser.  $18.00 - $20.00 per hour Expected hours: 40.0 per week Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
* Work from home

Location:

* Iowa (Required)

Work Location:

Remote