Remote Faculty Support & Customer Success Lead
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-04
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a Customer Success professional in Higher Education to support faculty onboarding and product use. You will coach support associates, handle escalations, and drive successful adoptions across Pearson courseware.
This remote role requires clear communication and proactive problem solving. You will collaborate with cross‑functional teams, manage multiple priorities, and participate in instructor onboarding sessions to ensure a high level of customer satisfaction and product
The Remote Faculty Support & Customer Success Lead role at Pearson is now open for applications in United States.
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This posting is for the Remote Faculty Support & Customer Success Lead role at Pearson, based in United States.
We are looking to fill the Remote Faculty Support & Customer Success Lead position at Pearson in United States.
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