Remote Csr

Remote Customer Service Representative (CSR 2 - Client Support)

Work From Home | New Jersey Residents Only- (BRING YOUR OWN DEVICE)

Start Dates:
November 2 or November 16

• $18.00/hour
  - Monolingual
• $19.00/hour
  - Bilingual (English/Spanish)

100% Remote / Work From Home Must reside in New Jersey
.

• Ongoing Assignment
• Temp-to-Hire Opportunity
• 6-month assignment with potential for permanent conversion

Monday through Friday 8:00 AM - 4:30 PM Eastern

3-week training period

Important:
Candidates must remain on camera throughout training and nesting. Full attendance during training and nesting is required.

• Monday through Friday: 8:00 AM - 8:00 PM
• Saturday: 8:00 AM - 5:00 PM
• Possible requirement to work 8:00 AM - 5:00 PM on the last two Sundays in January.

Candidates must be able to commit to working any assigned schedule within these hours.

Your role includes serving as a trusted resource for Marketplace consumers and helping them understand their healthcare coverage options.

• Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
• Provide general information regarding health insurance coverage through the Marketplace.
• Assist individuals and families with completing health insurance applications.
• Build and verify tax households, household income, and eligibility information.
• Explain Marketplace eligibility determinations and enrollment options.
• Enroll consumers into qualified health plans.
• Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
• Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
• Track and document all customer interactions using applicable systems.
• Fulfill requests for materials through mail, email, or electronic download.
• Coordinate translation services for non-English-speaking callers as needed.
• Escalate complex issues to the appropriate support teams for resolution.
• Attend required meetings, trainings, and ongoing educational sessions.
• Maintain current knowledge of Marketplace programs, policies, and systems.
• Perform additional duties as assigned by management.

• High School Diploma, GED, or equivalent.
• Minimum of 6 months of customer service experience.
• Strong telephone and data entry skills.
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple complex tasks simultaneously.
• Ability to work independently and as part of a team.
• Must be comfortable being on camera throughout training sessions.
• Must maintain full attendance during training and nesting.
• Must have a reliable home office setup that meets equipment requirements.

• Associate degree or higher.
• Previous customer service or call center experience.
• Experience using computers, phone systems, and headsets.
• Bilingual Spanish/English.

• Traditional wired home internet service required.
• No cellular-based internet providers (such as T-Mobile, Verizon Mobile, etc.).
• Minimum speeds: 100 Mbps download, 20 Mbps upload, Less than 50 ms latency.

• Second monitor required.
• USB plug-and-play wired headset with microphone and noise suppression.
• Windows 11 operating system or Mac OS 13 or higher.
• Intel Core i5 processor (or equivalent).
• 8 GB RAM required (16 GB preferred).
• 256 GB storage required (512 GB preferred).

• Smartphone with at least 200 MB available memory to download the Microsoft Authenticator app.

• Client background overview
• Job responsibilities and performance expectations
• New hire journey roadmap
• Live Q&A session

Upcoming RJP Dates:
October 13 October 16

• Work from the comfort of your home
• Competitive hourly pay
• Bilingual pay differential available
• Opportunity to convert to a permanent position
• Make a meaningful impact by helping individuals and families access healthcare coverage

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

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