Customer Service Associate Representative - Accredo - Remote

Customer Service Associate Representative
- Accredo
- Remote page is loaded## Customer Service Associate Representative
- Accredo
- Remote type:
Remote locations:
Pennsylvania Work at Home:
Indiana Work at Home:
Virginia Work at Home:
Oregon Work at Home:
Texas Work at Hometime type:
Full time posted on:
Posted Yesterday job requisition :
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* Location:

** Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.###
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* Summary:

** medications while representing Accredo with professionalism and empathy.

This is not a typical customer service role - our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference.###
** Key Responsibilities
*** Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency.
* Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
* Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
* De-escalate concerns and provide empathetic solutions within standard operating procedures.
* Maintain patient confidentiality and comply with healthcare regulations.
* Meet monthly performance metrics and actively participate in ongoing training and feedback.###
** Role Expectations
*** Attend a paid 8-week virtual training program (on camera) with required participation in live call-taking and assessments.
* Maintain reliable internet and a distraction-free home workspace.
* This is a highly structured role requiring the ability to remain focused and engaged while taking back-to-back calls for the duration of each shift.
* The position involves handling sensitive health-related issues, not casual customer service requests.
* Ideal candidates will understand the serious nature of the work and the importance of accuracy, empathy, and responsibility.
* This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift.###
** Qualifications
* ** High School Diploma or equivalent required.
* No experience required, but 1+ years of healthcare customer service experience preferred.
* Ability to excel in a high-volume call center environment.
* Flexibility with a changing environment of call types, processes, and procedures.
* Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.
* Strong communication skills, both written and verbal.
* Organized with excellent time-management abilities.
* Customer-oriented with the capacity to adapt to various patient perspectives.
* Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
* Must be available to work within Contact Center hours:
Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
* Reliable internet connectivity and a dedicated workspace free of distractions required.
* Must attend 100% of training and work your schedule the first 90 days of employment.###
** Join Our Team:
** Start a meaningful career with Accredo Specialty Pharmacy, part of Evernorth Health Services, where you'll have the opportunity to impact lives every day. We offer robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to bring your skills and dedication to a mission-driven role, apply today.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps…