Navigation Client Manager - Virtual

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For."

The Navigation Client Manager (NCM) serves as the primary point of contact for clients regarding Health Navigation delivery, including reporting, requirements definition, and service inquiries. As the service lead, the NCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position.

While the NCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide guidance to Alight parties in order to accomplish various objectives. Some travel may be required.

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received
• Demonstrate Alight's value effectively and establish appropriate expectations with the client regarding navigation service delivery
• Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.

• Bachelor's Degree, Associate's Degree with 2 years client management experience, or 3 years' experience in a client management role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Ability and desire to learn continually in a fast-paced, changing environment
• Robust critical thinking and problem-solving skills
• Ability to efficiently organize work activities to meet deadlines
  
  Ability to effectively manage client relationships

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all…