Part-Time On Call Representative

The Part-Time On-Call Representative manages the delivery of in-home care to catastrophically ill or injured clients across Michigan during weekend non-business hours. Operating remotely in a high-pressure, time-sensitive environment, this role coordinates care logistics in conjunction with Client Service Managers, negotiates staff pay rates, and ensures seamless client coverage.

Note:

This is a remote position, but candidates must reside in Michigan to attend mandatory initial training at our headquarters in Farmington Hills, MI.

• Shift Times:24-hour shifts running from Friday 5:00 PM to Saturday 5:00 PM OR Saturday 5:00 PM to Sunday 5:00 PM.
• Schedule Requirement: Weekly commitment. Candidates will be assigned a recurring weekend schedule—working every Friday or every Saturday (with the option to take both shifts weekly if desired).
• Pay Rate:Flat rate of $250 per 24-hour shift.
• Availability Expectation: Candidates must remain reachable and available to answer or return calls at any point during their assigned 24-hour shift window.

• Location: Remote (Must reside in the state of Michigan).
• Training: In-person training is required at our HQ in Farmington Hills, MI with Operations and Client Service Managers (CSMs) prior to starting remote shifts.

• Complete required in-office training at the Farmington Hills HQ.
• Answer all incoming calls during the shift, returning any missed calls within 10 minutes
  .
• Communicate effectively with clients, field staff, CSMs, and Operational Directors.
• Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
• Assist staff with basic tablet issues and submit IT support tickets when necessary.
• Schedule or update client shifts within the Electronic Medical Records (EMR) system.
• Maintain a calm, professional composure and apply critical thinking during high-stress, urgent situations.

• Preferred Background: Medical, Call Center, or Emergency Medical Services (EMS) experience is strongly preferred.
• Education/
  
  Experience:
  
  Bachelor’s degree or equivalent professional experience.
• Location Requirement: Must currently reside in Michigan and be able to commute to Farmington Hills for training.

• Demonstrated ability in high-pressure, customer-facing roles.
• Strong critical thinking, negotiation, judgment, and problem‑solving skills for time‑sensitive issues.
• Highly organized with strong attention to detail and real‑time documentation habits.
• Professional written and verbal communication skills across internal and external partners.
• Proficiency or comfort navigating digital tools and EMR systems.

All applicants receive consideration for employment without regard to race, color, creed, religion, age, sex, national origin, ancestry, disability, veteran status, size, height, weight, marital status, family status, gender identity or expression, affectional or sexual orientation, g enetic information, or any other legally protected statu s.