Customer Service Representative - Insurance

At Angles Insurance, we believe that insurance is about more than just policies—it is about the people behind them. Located in Chantilly, Virginia, our office is a place where we value genuine connection and a positive, helpful spirit above all else. We are looking for someone who shares our passion for helping neighbors protect what matters most. As a Customer Service Representative, you won't just be managing paperwork;

you will be a steady hand for our clients during their most important moments. You will join a team that cheers for each other's wins and works together to make every client feel like our only client. If you take pride in clear communication, love helping people navigate the complexities of insurance, and want to build a career in an positive work environment, we would be thrilled to meet you.

Come grow with us in Chantilly as we continue to put our community first.

• Primarily remote
• 4 days per week work-from-home
• 1 day per week in-office

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

• Act as the first point of contact for our clients, ensuring every interaction leaves them feeling heard and supported.
• Review and explain policy coverages to help our clients understand exactly how they are protected.
• Process routine policy updates, billing inquiries, and documentation with high accuracy.
• Collaborate with our sales team to ensure client records are updated and account information is seamless.
• Identify gaps in coverage and proactively suggest solutions that provide better peace of mind for our policyholders.
• Maintain an organized workspace to manage daily service requests and follow-ups efficiently.

• Active Virginia Property & Casualty insurance license.
• Previous experience working in an insurance agency or customer support role.
• Strong command of Microsoft Office suite.
• Clear, empathetic communication skills when speaking with clients.
• High attention to detail when processing policy changes and renewals.
• Problem-solving abilities to handle client inquiries independently.