Remote Parts & Inventory Customer Support Agent

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home.

As a remote Parts & Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer.

Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.

• Interact with dealerships using telephone and email

• Log calls and update records

• Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities

• Serve as the primary contact for dealership service departments and the client’s customer breakdown department

• Manage cases, tracking the many interactions

• Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed

• Conduct outbound calls to respond to submitted questions

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude

• Able to:

• Effectively complete complex tasks

• Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative

• Generate innovative solutions to complex problems

• Skills needed:

• Basic automotive knowledge

• Case handling skills

• Interpersonal and communication

• Organization

• Must have the ability to pass a pre-employment background check and drug screen

• Education and experience:

• Bachelor’s degree with 2+ years of customer service experience or technical product knowledge

• Or, master’s degree in lieu of experience

• Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge

• Available to work shifts taking place between these hours of operation:

• Monday - Friday, 8 a.m.
  
  - 6 p.m. Eastern time (7 a.m.
  
  - 5 p.m. Central / 6 a.m.
  
  - 4 p.m. Mountain / 5 a.m.
  
  - 3 p.m. Pacific)

• No late nights or weekends

• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Michigan resident

• Secluded and distraction-free work environment

• Required internet setup:

• High-speed internet delivered through a wired provider (cable or fiber)

• Computer must be physically connected to your modem / router using an Ethernet cable

• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video () to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

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At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage

• Dental and vision insurance

• Paid time off

• Associate wellness program with rewards for annual checkups

• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match

• Flexible spending account (FSA)

• Life insurance

• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc

• 24/7 nurse help desk

• Patient advocacy with free 24/7 support for benefit…