Scheduling Assistant II

Looking for a role where you're at the center of the action? We're hiring a detail-oriented, customer-focused professional to support scheduling operations and serve as the go-to contact for customer communications.

Hybrid:
Work from home Mondays & Fridays On-site Tues-Thurs in Allentown

• Act as the main point of contact for incoming customer calls and emails
• Resolve questions when possible and route complex issues to the right teams
• Log communications and provide weekly updates
• Support schedulers with proactive customer outreach throughout the job lifecycle
• Guide customers on pre-job requirements (inspections, site prep, account setup, etc.)
• Schedule appointments, send reminders, and maintain communication logs
• Assist with work packets, job cards, IVR appointments, and work order closeouts
• Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed

• Stable, long-term assignment (at least a year, potentially longer)
• Hybrid flexibility with multiple office locations
• Hands-on role supporting critical customer and scheduling operations

If you're organized, responsive, and comfortable juggling customer communication with operational support, this is a great opportunity to step into a high-impact role.