Customer Service Rep

Benefit Program Support Representative

For more than 60 years, our organization has supported working families by providing access to supplemental benefit programs through partnerships with more than 40,000 unions and associations across North America and beyond.

Our role is to help individuals better understand the benefit options available through their affiliated organizations and provide dependable guidance when traditional workplace coverage changes, decreases, or ends. We are committed to delivering a professional and supportive experience built on clarity, integrity, and genuine service.

Every interaction matters. From answering initial questions to assisting with enrollment documentation, our team works to ensure members receive accurate information and feel comfortable throughout the process.

As a member of our growing remote team, you will work directly with individuals who have requested information about available benefit programs. Your focus will be on communication, education, organization, and client support.

Typical responsibilities include:

• Communicating with members through inbound and outbound calls
• Scheduling and conducting virtual appointments
• Explaining available benefit options, eligibility requirements, and enrollment procedures
• Answering questions clearly and professionally
• Assisting with digital applications, forms, and supporting documentation
• Maintaining accurate and organized electronic records
• Participating in ongoing training, coaching, and professional development
• Working collaboratively with team members and leadership to maintain high service standards

This is a fully remote opportunity, allowing you to work from home with a dependable internet connection. You will receive access to established systems, digital tools, structured training, and ongoing leadership support.

We are looking for dependable, motivated individuals who enjoy helping people and are comfortable working in a virtual environment.

Successful candidates typically demonstrate:

• Strong communication and active listening skills
• A professional and respectful approach to client interactions
• Good organizational and time-management abilities
• Attention to detail and reliability
• A willingness to learn and accept coaching
• Comfort using computers, digital platforms, and video conferencing tools
• The ability to work both independently and collaboratively
• Legal authorization to work in the United States or Canada

Previous customer service, retail, sales, or other people-focused experience is helpful, but it is not required. Comprehensive training is provided.

Our team environment is centered around professional development, flexibility, and long-term growth.

• 100% remote work environment
• Flexible scheduling options
• Comprehensive training and ongoing mentorship
• Professional and leadership development opportunities
• Benefits eligibility following onboarding
• Performance recognition and advancement opportunities
• Supportive virtual team environment
• Opportunities for long-term career growth