Customer Service Representative Lakewood, NJ | Robert Half

Customer Service Representative

The ideal candidate is highly organized, an excellent communicator, and comfortable working cross-functionally with both customers and internal Operations teams. This is an excellent opportunity for someone who wants to take ownership, improve processes, and grow into potential leadership over time.

Key Responsibilities:

• Serve as a primary point of contact for customers, managing relationships through both email and phone communication.
• Gather and document detailed customer requirements, including specifications such as paper type, font, color/shade, and other order details.
• Facilitate customer orders from initial request through completion, ensuring accuracy and timely follow-up.
• Translate customer requirements into clear instructions for the Operations team to ensure orders are produced correctly.
• Coordinate closely with Operations to resolve questions, clarify specifications, and address any issues that arise during production.
• Maintain accurate customer and order information within the company's existing internal order-management system.
• Track orders and proactively communicate with customers regarding status, questions, changes, and completion.
• Build and maintain strong, long-term customer relationships through responsive and detail oriented service.
• Identify opportunities to improve customer service, order management, and internal workflows.
• Make recommendations for process improvements, particularly as the company transitions from paper-based processes to more streamlined systems.
• Participate in the future implementation of a new CRM system, helping evaluate processes, provide feedback, and champion adoption and change across the team.
• Collaborate with the broader Customer Service team to ensure consistency, efficiency, and a high level of customer satisfaction.

Hours:

M-F – 90 days on site … then 1 day work from home at times 2 depending on week Typical is 8-4pm or 9-5pm Benefits: M/D/V Flex Spending 401K PTO