Senior Remote Escalations Specialist - Customer Service
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Sharecare is seeking a Customer Service
- Escalations specialist to handle escalated member concerns and support the Help Desk remotely. You will research inquiries, provide timely resolutions, and collaborate with CSR teams to improve first contact resolution.
The role requires 2+ years in a call center or customer service setting, strong communication, and analytic skills. This position offers flexible hours and remote work across the United States.
We have an opening for a Senior Remote Escalations Specialist
- Customer Service in City of Albany, NY, United States within Management & Operations, Sales.
The position is based in City of Albany, NY, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 56.000.
This role offers the option to work remotely.
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