Remote Escalations Specialist — Customer Care Leader
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Management
Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and lower costs. The Customer Service - Escalations role, under the supervision of the Customer Service Manager, handles escalated member concerns and provides Help Desk support to the Customer Service Team.
Responsibilities include researching inquiries, communicating resolutions via phone, chat, email or fax, and assisting with training and data-driven root cause analysis.
We have an opening for a Remote Escalations Specialist — Customer Care Leader in Indianapolis, IN, United States within Management & Operations, Sales.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Escalations Specialist — Customer Care Leader role in the description above.
We appreciate your interest in this position.
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