Remote Customer Experience Team Lead
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Sedgwick is seeking a Remote Customer Service Team Lead to oversee housing-related inquiries, manage daily operations, and mentor staff across a part-time telecommuter role. The incumbent will coordinate inbound calls, emails, and hotel bookings while ensuring service levels, accuracy, and customer satisfaction during assigned shifts.
The position emphasizes leadership in a high-volume environment, overseeing staffing coverage, performance metrics, and escalation management while maintaining a
This posting is for the Remote Customer Experience Team Lead role at Sedgwick, based in Dallas, TX, United States.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Experience Team Lead role in the description above.
We appreciate your interest in this position.
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