Faculty Support Lead; Remote Customer Success
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a Customer Success professional to support faculty onboarding and maximize adoption of Pearson Higher Education products. You will coach support associates, escalate issues, and drive engagements with high‑priority adoptions while managing course builds and instructor onboarding sessions.
The role requires strong communication, time management, and cross‑functional collaboration, with flexibility for peak periods and potential travel.
As a Faculty Support Lead (Remote) | Customer Success, you will play an important part at Pearson in Santa Fe, NM, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Faculty Support Lead (Remote) | Customer Success role in the description above.
We appreciate your interest in this position.
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