Remote Escalations Specialist - Customer Care & Help Desk
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Management
Sharecare is a digital healthcare company delivering software and services to improve care quality and outcomes. We seek a Customer Service
- Escalations specialist to handle elevated member concerns remotely and support the Help Desk.
You will research inquiries via phone, chat, email or fax, provide timely resolutions, and keep members updated on research progress and steps taken. The role emphasizes training collaboration, data trends, and flexible hours.
As a Remote Escalations Specialist
- Customer Care & Help Desk, you will play an important part at Sharecare in Lansing, MI, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Lansing, MI, United States.
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