Customer Support Manager — Scale & Elevate CX; Remote
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management -
Management
Casechek is hiring its first Customer Support Manager to build and scale a support function from the ground up. This role leads a small team of Customer Support Technicians and defines processes, KPIs, and governance to deliver a best-in-class customer experience.
You will own the function, create workflows, dashboards, and continuous improvement using data. The role reports to leadership and collaborates with Product, Engineering and Customer Success to enhance the end-to-end customer journey.
This is a great opening to take on the Customer Support Manager — Scale & Elevate CX (Remote) role at Casechek.
This posting is for the Customer Support Manager — Scale & Elevate CX (Remote) role at Casechek, based in Chicago, IL, United States.
We are looking to fill the Customer Support Manager — Scale & Elevate CX (Remote) position at Casechek in Chicago, IL, United States.
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