Remote Senior Director, Customer Success — AI-Driven FinTech
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Total Expert, the Customer Operating System for financial services, seeks a senior Customer Success leader to own retention, renewals, and commercial outcomes. This hybrid US role includes guiding a growing CS team and aligning with Sales and Product to drive multi-year renewals and customer value.
You will lead up to 10 CSMs, deploy AI-enabled CS workflows, and partner with various functions to scale retention and revenue. Base salary ranges around $180k–$200k with full benefits.
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