Remote Lead CSM – Premier Accounts & AI Adoption
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Account Manager, Client Relationship Management
Relativity is seeking a Lead Customer Success Manager to oversee Premier Tier accounts and drive AI adoption across the customer base. You will coordinate the account team, ensure high-quality success programs, and own executive-level reporting that aligns with C-suite priorities.
You will lead AI adoption and change-management initiatives, shape workflows, and develop playbooks for the CSM team. Strong strategic and relationship-building skills are essential to balance renewal risk and growth
Step into the Remote Lead CSM – Premier Accounts & AI Adoption role at Relativity in Des Moines, IA, United States and grow with us.
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If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Des Moines, IA, United States.
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