Remote Trailguide; Tier 1 Customer Care Pro
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep
Peak Support is seeking a Tier 1 Trailguide to be the first point of contact for Scout Motors customers across phone, chat, email, social, and in-app messaging. You will guide customers through reservations, account updates, and payment questions, taking ownership from first contact through resolution whenever possible.
In a fast-paced, customer-focused environment, you will use CRM tools and knowledge bases to resolve inquiries, document case notes, and collaborate with team leads to
We are currently recruiting a Remote Trailguide (Tier
1) — Customer Care Pro for our team in Cambridge, MA, United States.
This opening is for the Remote Trailguide (Tier
1) — Customer Care Pro role at Peak Support.
We are seeking a motivated Remote Trailguide (Tier
1) — Customer Care Pro to join Peak Support in Cambridge, MA, United States.
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