Customer Experience Team Lead - Remote
New York, New York County, New York, 10261, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Book of the Month is seeking a Customer Experience Associate to manage a team of 10–12 agents and deliver exceptional service to members. The role blends frontline execution with operational problem-solving and involves handling sensitive escalations with care.
You will analyze inquiries, maintain the knowledge base, and prepare daily, weekly, and monthly reports for stakeholders. Remote or in-person options exist for NY, PA, FL, or TX residents.
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- Remote role at Book of the Month in New York, NY, United States and grow with us.
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- Remote role in the description above.
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