Remote Customer Service Manager II: Lead & Teams
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value.
The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements.
Step into the Remote Customer Service Manager II:
Lead & Improve Teams role at Wayfair in Madison, WI, United States and grow with us.
The Remote Customer Service Manager II:
Lead & Improve Teams position in the Human Resources field is open for applications.
We have an opening for a Remote Customer Service Manager II:
Lead & Improve Teams in Madison, WI, United States within Human Resources.
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