Remote Lead, Scaled Customer Success & AI-Driven Programs
New York, New York County, New York, 10261, USA
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management
Handshake seeks a customer-focused, operationally minded leader to manage three Mid-Market CSMs and drive our tech-touch engagement strategy. You will coach the team, set clear expectations, and shape scalable, AI-enabled workflows to improve engagement, retention, and customer health.
You’ll partner with Product, Sales, Marketing and other teams to implement repeatable programs, measure outcomes, and thrive in a data-driven, evolving environment.
We are looking to fill the Remote Lead, Scaled Customer Success & AI-Driven Programs position at handshake in New York, NY, United States.
This opening is for the Remote Lead, Scaled Customer Success & AI-Driven Programs role at handshake.
We are seeking a motivated Remote Lead, Scaled Customer Success & AI-Driven Programs to join handshake in New York, NY, United States.
Consider building your career as a Remote Lead, Scaled Customer Success & AI-Driven Programs at handshake.
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