Customer Service Specialist - Bi-Lingual Spanish

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule :
Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.

You’ll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that.

• Document all conversation accurately and clearly, and concisely.
• Go the extra mile to engage the customer to achieve total customer satisfaction.
• Follow all internal, state and UDAAP guidelines, we’ll train you on all those too.
• Focus on quality of the work you do.
• This is an entry level, work from home (hybrid) position.
• We have great team members who will provide you with a lot of support.

• High school diploma/GED required;
  Associate's degree or Bachelor's degree in business or other related fields is preferred.
• Automotive mechanical knowledge a plus but not required.
• Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
• Enjoy handling phone calls.
• Good listening, phone and writing skills.
• Must be reliable and punctual.
• Ability to follow procedures, multitask and make quick decisions.
• Type 40 WPM.
• Typically requires intermediate knowledge of Microsoft Office programs.
  
  Entry Level.
• Must be fluent in Spanish-required.

• 0+ years of experience
• High school Diploma or GED equivalent

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away:
Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance…